Refund and Returns Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

At RM IT LTD, we strive to provide high-quality services and products that meet your expectations. However, we understand that there may be situations where you need to request a refund or return. This Refund and Returns Policy outlines the conditions under which refunds are provided, the process for requesting a refund, and what to expect when returning products or services. By engaging with our services, you agree to the terms described in this policy.

1. Overview

Our refund and returns policy is designed to be fair and transparent. We evaluate each refund request on a case-by-case basis, considering the nature of the service or product, the reason for the request, and the timing of the request. We aim to process legitimate refund requests promptly and efficiently.

2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Services not delivered as described in the agreed-upon scope or contract.
• Significant delays in service delivery without proper communication.
• Products that are defective, damaged, or not functioning as intended upon delivery.
• Duplicate payments made for the same service or product.
• Services canceled within 24 hours of purchase (cooling-off period).
• Failure to meet agreed-upon milestones or deliverables in project-based work.

Please note that eligibility for a refund is determined based on the specific circumstances of each case and is subject to our evaluation.

3. Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Custom software development projects after the development phase has commenced.
• Website hosting services for the current billing period.
• Domain registration fees (as these are paid to third-party registrars).
• Digital products that have been downloaded or accessed.
• Services that have been fully completed according to the agreed specifications.
• Consulting services that have been provided.
• Third-party software licenses or subscriptions.
• Services canceled after the 24-hour cooling-off period.

4. Partial Refunds

In some cases, we may offer partial refunds depending on the circumstances:

• For project-based work, if only a portion of the project was completed before cancellation.
• If services were partially delivered but did not fully meet the agreed specifications.
• For annual subscriptions canceled after the initial refund period but before the subscription expires.
• When a product or service is returned in a used or damaged condition.

Partial refund amounts will be calculated based on the work completed, resources utilized, and the terms of the original agreement.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at info@rmitltd.com or call your regional office.
2. Provide your order number, invoice number, or other relevant transaction details.
3. Clearly explain the reason for your refund request.
4. Include any supporting documentation (e.g., screenshots, correspondence, error logs).
5. Specify whether you are requesting a full or partial refund.

Our team will acknowledge your request within 2 business days and provide further instructions if additional information is needed.

6. Refund Evaluation Process

Once we receive your refund request, we will:

• Review the details of your request and verify your eligibility.
• Assess the work completed or services rendered up to the point of cancellation.
• Evaluate any evidence or documentation provided.
• Determine the appropriate refund amount based on our policy and the specific circumstances.
• Communicate our decision to you within 5-7 business days of receiving all necessary information.

7. Refund Timeline and Method

Approved refunds will be processed according to the following guidelines:

• Refunds will be issued using the same payment method as the original transaction.
• Credit card refunds may take 5-10 business days to appear on your statement.
• Bank transfer refunds may take 7-14 business days to process.
• PayPal refunds are typically processed within 3-5 business days.
• For checks or other payment methods, refunds will be issued within 14-21 business days.

We will notify you by email once your refund has been processed and provide any relevant transaction details or reference numbers.

8. Returns Process

For physical products that are eligible for return:

• Items must be returned in their original packaging and in the same condition as received.
• Returns must be initiated within 14 days of receiving the product.
• You are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service and purchasing shipping insurance.
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

9. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by a senior manager by emailing management@rmitltd.com.
• Provide additional information or documentation that supports your claim.
• The review will be conducted within 5 business days, and you will be informed of the final decision.
• If the dispute remains unresolved, you may pursue other legal remedies available under applicable law.

10. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website with a revised "Last Updated" date. We encourage customers to review this policy periodically.

11. Contact Us

If you have any questions about this Refund and Returns Policy or need to initiate a refund request, please contact us using the information below.